Free songs
YOU ARE HERE: HOME Frequently Asked Questions

Answer Nothing, other than your ethernet enabled computer/console/device. To connect wirelessly, you will need a wireless router. Information on connecting a wireless router can be found here. Move this solution to your phone:

Answer There is only ONE way to properly setup a router. Incorrectly connecting a router to the residential network will automatically deactivate the network port in your room. In that case, you will be required to wait up to 72 hours for a technician to re-enable the port. This WAN port (the yellow port below, labeled “INTERNET”)

Answer When you call, the first thing we’re going to ask you to do is restart all of your equipment. Save yourself a few moments and possibly a phone call by trying this first. Remember to leave everything off and unplugged for sixty seconds before reconnecting. If this doesn’t work, give us a call, we’re